This Refund and Returns Policy applies to purchases made through Michel Design Works’ Amazon store. We follow Amazon’s standard return policies to ensure a seamless shopping experience for our customers.

Return Eligibility

General Conditions

  • Items are eligible for return within 30 days of delivery.
  • The item must be in its original condition, unused, and in the original packaging.
  • Some products may have specific eligibility requirements, such as non-returnable items (e.g., perishable goods or custom products).

Defective or Damaged Items

If your item arrives damaged or defective, you may request a replacement or refund. Please contact us or Amazon support immediately, providing proof such as photos of the damage.

How to Initiate a Return

Step 1: Log into Your Amazon Account

  • Navigate to “Your Orders” under your account settings.

Step 2: Select the Item

  • Locate the order containing the item you wish to return.
  • Click on “Return or Replace Items.”

Step 3: Follow Instructions

  • Select a reason for the return.
  • Choose a refund or replacement option.
  • Print the prepaid return shipping label provided by Amazon.

Refund Process

Refund Timing

  • Refunds are typically processed within 7-10 business days after the item is received and inspected.
  • Refunds will be issued to the original payment method used for the purchase.

Partial Refunds

In some cases, partial refunds may be issued for:

  • Items returned after 30 days (if approved).
  • Products that are not in original condition or packaging.

Non-Returnable Items

Certain items may not be eligible for returns, including but not limited to:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items
  • Items marked as non-returnable in the product description

Please review the specific product page for return details.

Shipping Costs

Refunds on Shipping

  • If the return is due to our error (e.g., wrong item sent), shipping costs will be refunded.
  • If the return is for personal reasons (e.g., no longer needed), the buyer may bear the return shipping costs.

Contact Us

For any questions or concerns about returns or refunds, please contact:

Alternatively, refer to Amazon’s support at Amazon Help Center.

Michel Design Works Customer Support via the Amazon Messaging Center.